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/build-zoom-virtual-agent
Background reference for Zoom Virtual Agent across:
- Web campaign/chat embeds.
- Android WebView wrappers.
- iOS WKWebView wrappers.
- Knowledge-base sync and custom API ingestion.
Official docs:
- https://developers.zoom.us/docs/virtual-agent/
- https://developers.zoom.us/docs/virtual-agent/web/
- https://developers.zoom.us/docs/virtual-agent/android/
- https://developers.zoom.us/docs/virtual-agent/ios/
Routing Guardrail
- If the user is implementing Contact Center app surfaces inside Zoom client, chain with ../contact-center/SKILL.md.
- If the user needs backend knowledge-base CRUD or automation scripts, chain with ../rest-api/SKILL.md and ../oauth/SKILL.md.
- If the user asks only for website bot embed and campaign controls, stay on web/SKILL.md.
- If the user asks for mobile native wrappers around web chat, route to android/SKILL.md or ios/SKILL.md.
Quick Links
- concepts/architecture-and-lifecycle.md
- scenarios/high-level-scenarios.md
- references/versioning-and-drift.md
- references/samples-validation.md
- references/environment-variables.md
- troubleshooting/common-drift-and-breaks.md
- RUNBOOK.md
Platform skills:
Common Lifecycle Pattern
- Configure campaign or entry ID in Virtual Agent admin.
- Initialize SDK in web or WebView container.
- Wait for readiness (
zoomCampaignSdk:readyorwaitForReady()) before calling APIs. - Register bridge handlers (
exitHandler,commonHandler,support_handoff) when native orchestration is needed. - Handle conversation lifecycle (
engagement_started,engagement_ended) and UI state. - End chat (
endChat) and clean up listeners.
High-Level Scenarios
- Website campaign launcher with contextual customer attributes.
- Mobile app WebView chat with native close/handoff bridge.
- External URL handling via system browser vs in-app browser policy.
- Knowledge-base sync from external systems using custom API connector.
- Cross-team support flow that escalates from bot to live support with handoff payload.
Chaining
- Contact Center app/web/mobile patterns: ../contact-center/SKILL.md
- OAuth app setup and tokens: ../oauth/SKILL.md
- API workflows for KB automation: ../rest-api/SKILL.md
- Event-driven backend follow-up: ../webhooks/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
