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docs

Write and edit technical documentation that helps readers learn, act, find facts, or understand why.

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Docs

Reader and purpose

  • Identify the reader’s goal and existing knowledge. Write to fill the gap between them.
  • Choose content and structure for the reader’s purpose: learning, doing, looking up facts, or understanding why.
  • Keep each page focused on its purpose; link to material serving other needs.
  • Include details that enable progress, prevent likely misunderstandings, or explain meaningful constraints.
  • Describe behavior and contracts without requiring readers to inspect source code. Include internals only when the reader needs them.

Structure

  • Lead with what the reader came for.
  • Put prerequisites and conditions before the actions they affect.
  • Keep the main path easy to follow. Place optional detail and alternate paths where readers need them.
  • Use descriptive headings and a logical heading hierarchy. Add sections only when their content earns a place.
  • Keep each paragraph focused on one idea. Use numbered lists for sequences, bullets for related items, and tables for comparisons.
  • Keep each fact in one authoritative place; link when readers need further detail.

Language

  • Use plain, concrete words and direct sentences.
  • Use the same term for the same concept, matching the product’s names. Explain unfamiliar terms when needed.
  • Make clear who acts, what changes, and under which conditions.
  • Remove filler, promotional language, decorative phrasing, and repetition.
  • Remove restatements of code or examples that add no explanation, orientation, or useful confirmation for the intended reader.
  • Use examples to resolve uncertainty. Keep them focused and complete enough for their intended use.

Accuracy and context

  • Verify claims and examples against relevant sources. Do not invent missing facts.
  • Check procedures from the reader’s stated starting point. Verify that the steps produce the promised outcome.
  • Make the document understandable without the chat. Exclude conversation references, drafting commentary, and assignment history.
  • Describe current behavior. Include historical decisions only when they explain something the reader still needs to understand.

Final pass

  • For each passage, ask: “What does this help the intended reader do or understand?” Remove anything without a useful answer.
  • Check that readers can find what they need without searching through unrelated detail.
  • Minimize the reader’s effort, including the effort caused by missing context or omitted steps.
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