Cómo usar
- Copia el comando y revisa el paquete antes de instalarlo en tu entorno de agente.
- Consulta las herramientas, credenciales y entornos necesarios en el documento original.
- Describe las entradas y el resultado deseado; contrasta la salida con las fuentes.
npx skills add https://github.com/sshvarzman-salesforce/claude-skills --skill sf-service-messaging-conversation-toolkitAntes de empezar
- La instalación no incluye suscripción al modelo, cuota API ni permisos sobre tus archivos.
- Las estrellas e instalaciones reflejan actividad, no una prueba independiente de calidad o seguridad.
Documento original del Skill
Contenido del repositorio de origen con títulos, ejemplos, código, tablas, enlaces e imágenes preservados.
Messaging API and Conversation Toolkit API
Use This Skill When
- Building or reviewing custom messaging experiences on Salesforce.
- Integrating Messaging API flows for session setup, message exchange, and lifecycle handling.
- Designing Conversation Toolkit API usage for agent context, transcript continuity, and handoff logic.
- Hardening asynchronous messaging operations for retries, idempotency, and sequencing.
Core Workflow
- Define interaction model
- Clarify actors, channels, and transitions between bot, queue, and live agent.
- Design Messaging API contract
- Map conversation start, send/receive events, delivery state, and closure semantics.
- Design Conversation Toolkit usage
- Standardize context payloads, participant updates, and conversation metadata access patterns.
- Enforce operational controls
- Add idempotency keys, replay handling, timeout rules, and dead-letter strategy.
- Instrument and audit
- Track latency, handoff success rate, dropped sessions, and unresolved conversations.
Guardrails
- Keep channel event handling deterministic and sequence-aware.
- Normalize message payloads before enrichment or routing.
- Persist correlation IDs across messaging, case, and incident records.
- Define fallback behavior when conversation state cannot be resolved.
Deliverables
- End-to-end sequence diagram for messaging and handoff.
- API contract checklist (request/response/event expectations).
- Failure mode matrix with recovery actions.
- KPI plan for reliability and customer experience outcomes.
