使い方
- インストールコマンドをコピーし、自分の環境へ導入する前にソースを確認します。
- 必要なツール、認証情報、対応環境を原文で確認します。
- 入力と成果物を指定し、出力を資料と照合します。
npx skills add https://github.com/sshvarzman-salesforce/claude-skills --skill sf-service-messaging-conversation-toolkit開始前の確認
- 導入にはモデル契約、API枠、ファイルへのアクセス許可は含まれません。
- スター数や導入数は活動の指標であり、独立した品質・安全性試験ではありません。
リポジトリの原文
見出し、例、コード、表、リンク、参照画像を含む原文を表示しています。
Messaging API and Conversation Toolkit API
Use This Skill When
- Building or reviewing custom messaging experiences on Salesforce.
- Integrating Messaging API flows for session setup, message exchange, and lifecycle handling.
- Designing Conversation Toolkit API usage for agent context, transcript continuity, and handoff logic.
- Hardening asynchronous messaging operations for retries, idempotency, and sequencing.
Core Workflow
- Define interaction model
- Clarify actors, channels, and transitions between bot, queue, and live agent.
- Design Messaging API contract
- Map conversation start, send/receive events, delivery state, and closure semantics.
- Design Conversation Toolkit usage
- Standardize context payloads, participant updates, and conversation metadata access patterns.
- Enforce operational controls
- Add idempotency keys, replay handling, timeout rules, and dead-letter strategy.
- Instrument and audit
- Track latency, handoff success rate, dropped sessions, and unresolved conversations.
Guardrails
- Keep channel event handling deterministic and sequence-aware.
- Normalize message payloads before enrichment or routing.
- Persist correlation IDs across messaging, case, and incident records.
- Define fallback behavior when conversation state cannot be resolved.
Deliverables
- End-to-end sequence diagram for messaging and handoff.
- API contract checklist (request/response/event expectations).
- Failure mode matrix with recovery actions.
- KPI plan for reliability and customer experience outcomes.
