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Communication: analyze & sharpen how you speak and write
Coach a real artifact the user provides — message, email, transcript, talk draft, CV, or resume — against proven rhetoric and structure techniques, then propose a concrete rewrite. The through-line everywhere: minimize the listener's cognitive load. The best-communicated idea wins, not the best idea.
Read On Demand
| Read when | File |
|---|---|
| Applying any technique in depth, or the user asks how/why it works | Frameworks |
| User cites the 7-38-55 / Mehrabian "body language" rule | Frameworks → Mehrabian myth |
| Coaching for an exec / C-level audience | Frameworks → Pyramid Principle |
Style presets, by author (references/authors/)
| Author | Read when | File |
|---|---|---|
| David Heinemeier Hansson (DHH) | Maximum directness over diplomacy; "rewrite this like DHH" | references/authors/dhh.md |
| Robert C. Martin ("Uncle Bob") | Defending a quality/testing standard against schedule pressure; code-review tone | references/authors/uncle-bob.md |
| Jessica Kerr ("Jessitron") | A reflective, systems-thinking essay/keynote on engineering practice or AI's effect on it | references/authors/jessitron.md |
| Martin Fowler | A measured, honestly mixed personal stance on a divisive topic | references/authors/martin-fowler.md |
Workflow
1. CONTEXT → audience (peer / client / exec / group), channel (chat / email / talk),
goal (inform / persuade / decide). Ask only if not inferable from the artifact.
2. DIAGNOSE → score the artifact against the rubric below. Note what works AND what's missing.
3. REPORT → findings, severity-tagged (Blocker / Warning / Suggestion). Be specific, quote lines.
4. REWRITE → produce a concrete rewrite applying the relevant techniques. Not abstract advice.
If the user asked for an author style preset (DHH / Uncle Bob / Jessitron / Martin
Fowler), load the matching file under references/authors/ and apply its moves on
top of the rewrite.Resume / CV field
Use this path for a CV or resume. Make it easy for a recruiter and ATS to answer: is this person a credible fit for this role? Ask for the target role and job description only when they are not inferable.
- Position — replace a generic title with the role sought; open with a short executive summary that
states relevant scope, domain, and strongest proof.
- Prove impact — rewrite duties as outcomes: strong verb + what changed + measurable result. Keep
numbers honest; never invent metrics.
- Select signals — retain only skills, keywords, certifications, and experience relevant to the role;
remove weak or repetitive entries.
- Make it scannable — use clear headings, standard role names, concise bullets, and an ATS-readable
layout. A polished design cannot compensate for unclear positioning.
Diagnostic rubric
- Ethos/Logos/Pathos — is credibility established? is the logic clear and low-load? is there an
emotional anchor (story, image, stakes)? Default delivery order: ethos → logos → pathos.
- Structure — for senior/structured audiences, is the conclusion first (Pyramid)? or buried?
- Focus — does it talk about them and their problem, or about the speaker/the idea/the solution?
- Safety — does adopting the idea feel risky/irreversible? is the risk normalized and reduced?
- Attention — is there a hook, or is it monotone/predictable?
- Resume positioning — for CVs/resumes: does the title and executive summary make the target role and
fit immediately clear? Do bullets prove impact instead of merely listing responsibilities?
The 7+1 Quick Reference
| Technique | Use it when | One-line move |
|---|---|---|
| Ethos / Logos / Pathos | Any persuasion; the base layer | Earn the right to be heard, prove it's true, make it felt. |
| Reframing | Hit with a trap / destabilizing question | Receive → bridge → pose a better frame. Or answer with a question. |
| Focus on the other | You catch yourself talking about you/your solution | Verbalize their problem first — sometimes better than they can. |
| Pyramid Principle | Talking to execs / structured, time-poor people | Conclusion first, then 3 proofs, detail only if asked. |
| Pattern interrupt | Attention is gone (long meeting, video call) | Break the pattern: unexpected line, silence, blunt question, image. |
| Make it safe | A correct idea is being resisted | Normalize hesitation → reversible pilot → protect the person. |
| Cognitive load | Always | Short sentences, known concepts, clear transitions. |
| (Conclusion) | Closing the coaching | Pick one technique and apply it to the next real exchange. |
Full treatment with worked examples: references/frameworks.md.
Always-On Guardrails
- Cold, analytical tone by default. DIAGNOSE and REPORT in plain factual terms — no optimistic
framing, no cheerleading, no softening a weak artifact to make it feel better.
- Name risks and gaps explicitly. The REPORT step must state what's missing or fragile, not just
what works — a diagnosis that only lists strengths is incomplete.
- Rewrites are drafts, not final copy. The user reviews and refines every REWRITE himself — deliver
a clear, workable draft rather than over-polished prose he'd have to strip back down.
- Never fabricate ethos. Credibility claims must be true — don't invent credentials, numbers, or
experience to make an argument land. That's a lie, not a technique.
- Center the other person. The most common fix is moving the spotlight off the speaker.
- Lead with the conclusion for senior audiences. Buried recommendations get cut off with "where
is this going?".
- Stories over bare numbers. A figure embedded in a story/comparison is remembered far better than
the figure alone.
- Don't trust the 7-38-55 rule. It describes a narrow lab case, not normal speech (see references).
- Blunt ≠ personal (DHH mode). Directness targets the idea, never the person. And never soften
a requested DHH rewrite back into consensus-speak (see references/authors/dhh.md).
- Critique the work, not the person (Uncle Bob mode). Ruthless on the artifact, courteous to
whoever shared it (see references/authors/uncle-bob.md).
Anti-patterns
| Anti-pattern | Why it fails | Fix |
|---|---|---|
| Logic-only "expert discourse" | True and deep, but neither agreeable nor memorable | Add ethos up front + a pathos anchor. |
| Talking about yourself / your idea | Listener silently waits their turn, asks "why me?" | Open on their problem. |
| Conclusion buried at the end | Decision-makers disengage before you arrive | Pyramid: conclusion first. |
| Monotone, predictable delivery | Attention drifts to multitasking | One pattern interrupt, then resume substance. |
| Pushing an idea that feels risky | Resistance is perceived political/personal risk | De-risk: pilot, reversible, person protected. |
| Leaning on 7-38-55 ("words barely matter") | Misapplied lab result; in most cases words are essential | Treat verbal/paraverbal/nonverbal as all mattering. |
| CV lists duties instead of results | Recruiter cannot see the candidate's value or scope | Use outcome bullets with truthful evidence. |
| Generic CV title and skills | Candidate looks interchangeable and misses ATS signals | Target the role; keep relevant keywords and skills. |
Integrated Example
Before (Slack to leadership): "Hi — so I've been thinking a lot and I really feel like I personally need more budget. I've done a ton of work this quarter and I'd love to be able to do more, there are loads of things I want to try and I think it could be good. Can we talk?"
Diagnosis: conclusion buried (no ask), self-focused ("I/me" throughout), zero ethos, zero logos (no reason), no pathos/stakes, feels open-ended and risky.
After: "We should double the team's budget this quarter. (1) We're behind on the roadmap and need to catch up; (2) we're resource-constrained on the highest-impact work; (3) the upside is real. To de-risk: start with a one-month pilot — fully reversible if the numbers don't move. That's how we get on the podium by quarter-end and actually celebrate hitting the targets together. Details on each point whenever useful."
Conclusion first (Pyramid) → 3 proofs (logos) → reversible pilot (safety) → shared win (pathos).
External References
- Aristotle, Rhetoric — ethos, logos, pathos.
- Barbara Minto, The Pyramid Principle (McKinsey) — conclusion-first communication.
- Mehrabian 7-38-55 — widely misquoted; valid only for single-word emotional/contradiction cues.
- Stanford — narratives are recalled markedly better than isolated figures.
- Source video: Quentin Despas / Katana, "Comment réfléchir vite et parler intelligemment".
Benchmark
Scenario: .benchmarks/scenarios/communication-001-message-coaching.md
| Model | Without | With | Delta |
|---|---|---|---|
| claude-opus-4-8 | 86% | 100% | +14% |
| claude-sonnet-4-6 | 71% | 100% | +29% |
| claude-haiku-4-5 | 71% | 86% | +15% |
PASS (run 2026-06-25). Gains on all three models (sonnet +29). Skill reliably adds conclusion-first Pyramid structure, the de-risk/pilot move, and a concrete rewrite that baselines partly miss. Gate per .agents/skills/skill-optimizer/rules/release-gates.md.Scenario: .benchmarks/scenarios/communication-002-reframe-tough-question.md · Run: 2026-08-31 · Log: .benchmarks/runs/2026-08-31/communication-002-reframe-tough-question.json
| Model | Without | With | Delta |
|---|---|---|---|
| claude-opus-4-8 | 100% | 100% | +0% |
| claude-sonnet-4-6 | 100% | 100% | +0% |
| claude-haiku-4-5 | 100% | 100% | +0% |
NEUTRAL (run 2026-08-31). All models 100% with and without — reframing a tough question is already default behavior on this task; communication-001 above carries the skill's evidence. Gate per .agents/skills/skill-optimizer/rules/release-gates.md.
