forcedotcom · Agent Skills
202 skills with substantive source documentation and an official publisher or observed installation demand. Read each skill’s original documentation through its card.
forcedotcomservice-itsm-incident-mgmt-configure
Reads and toggles the master Incident Management setting on a Salesforce ITSM org — the org-level switch that turns Incident Management on or off. Reads current state before writing, is idempotent, and requires explicit user confirmation before any change. Use when the user wants to enable, disable, toggle, view, or turn on/off Incident Management (Service ITSM) at the org level. DO NOT TRIGGER for Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-to
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Oct 19
forcedotcomservice-itsm-slack-itservice-configure
Configure the \"Set Up Self Service for Employees on Slack\" / \"Slack for Employee Service\" checklist for Employee Service (ITSM) on Slack — the employee side, covering the Slack for Employee Service org preference, Employee Slack Notifications permission-set assignment, employee portal (Digital Experience site) enablement/selection, and connecting Slack to a Preferred Digital Experience Site. Use this for: 'set up Slack for Employee Service', 'assign Employee Slack Notifications permission se
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Oct 19
forcedotcomservice-itsm-teams-configure
Enable Microsoft Teams for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-itsm-teams-integration gating Teams-based IT Desk and IT Service collaboration. Use this for: 'enable Teams for employee service', 'turn on ITSM Teams integration', 'enable Microsoft Teams for IT Service', 'set up Salesforce IT Desk Teams app', 'enable ITSMTeamsEnabled', 'why can't I enable the Teams org preference', or any request to enable/verify this Salesforce Go feature. DO NOT TRIGGER
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Oct 19
forcedotcomservice-itsm-teams-itdesk-configure
Configure the \"Set Up Salesforce IT Desk\" checklist for Microsoft Teams Employee Service (ITSM) — the fulfiller/agent side, covering app enablement, marketplace install guidance, user access assignment, and Swarming collaboration-tool setup. Use this for: 'turn on Salesforce IT Desk', 'set up IT Desk on Teams', 'assign Teams for IT Desk permission set', 'set Teams as collaboration tool for swarming', 'install Salesforce IT Desk app on Teams', or any request to complete the IT Desk half of the
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Oct 19
forcedotcomservice-itsm-teams-itservice-configure
Configure the \"Set Up Salesforce IT Service\" checklist for Microsoft Teams Employee Service (ITSM) — the employee side, covering app enablement, marketplace install guidance, user access assignment, and Digital Experience Site selection. Use this for: 'turn on Salesforce IT Service', 'set up IT Service on Teams', 'assign Teams for Employee permission set', 'give employees access to Teams for Employee Service', 'manage user access for Teams ITSM', 'grant users the permission sets needed for Tea
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Oct 19
forcedotcomservice-omni-routing-flow-deploy
Use to deploy an Omni-Channel routing Flow for Case or VoiceCall and verify it routes work items to a queue or by skill. Supports the Case and VoiceCall steel thread with an autolaunched dryRun-gated variant and record-triggered QueueBased and SkillsBased variants. --trigger deploys a record-triggered variant; --routing-type SkillsBased evaluates WorkSkillRouting rules with a non-null skillOption; --runtime-proof checks routing evidence and, for SkillsBased, SkillRequirement rows. Triggers: depl
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Sep 25
forcedotcomservice-omni-service-channel-configure
Use to ensure exactly one ServiceChannel exists on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall), reusing any standard or custom channel already bound to that sObject and only deploying a canonical template when none exists. Salesforce enforces one ServiceChannel per RelatedEntity, so the skill detects via the Tooling API first. Standard channels ship for Case (Cases), MessagingSession (sfdclivemessage), VoiceCall (sfdcphone); Incident has none. Trigger
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Sep 25
forcedotcomservice-omni-skills-based-routing-configure
Use to make agents routable by Omni skills-based routing: ensure an Omni Skill exists, then assign it to each active agent through the classic Omni-Channel SkillUser junction. Idempotent — existing skills and user bindings are reused, and only missing bindings are created. Works on Service Cloud orgs without requiring Field Service. Triggers: set up skills-based routing agents, assign Omni skills to agents, make agents skill-routable, create an Omni skill and bind users, repair missing agent ski
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Sep 25
forcedotcomservice-omni-supervisor-permset-assign
Use to assign the Salesforce-shipped standard ContactCenterSupervisor PermissionSet (default) to N existing supervisor users via PermissionSetAssignment DML. Idempotent — SOQL detects existing (user, perm-set) pairs before POST, and DUPLICATEVALUE is treated as reused. The standard set carries its own permission-set license and assigns cleanly on Service-Cloud-enabled orgs; a user whose license lacks the entitlement surfaces FIELDINTEGRITYEXCEPTION so the operator can fix the profile/license. Tr
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Sep 25
forcedotcomtableau-next-asset-create
Build and edit Tableau Next semantic models (SDMs), vizzes, and dashboards via MCP. TRIGGER when: building a semantic model or dashboard from CSV/Excel files; ingesting a flat file/database into DLO/DMO; profiling a dataset (grain, measures, dimensions; large/wide files via inferobjectschema); adding a dimension, measure, AI-ready metric, join, or logical view; running a semantic query, interpreting a breakdown, analyzing account/customer engagement, or pulling counts/totals from existing Tablea
- installs
- 1
- GitHub stars
- 1.1K
- Updated
- Oct 19