sshvarzman-salesforce · Agent Skills

37 skills with substantive source documentation and an official publisher or observed installation demand. Read each skill’s original documentation through its card.

sshvarzman-salesforce

Community

sf-service-case-management

Service Cloud case lifecycle design and optimization. Use when designing case record models, status flows, assignment ownership, escalation paths, closure criteria, or backlog triage in Service Cloud.

installs

1

GitHub stars

0

Updated

Oct 15

2 Files

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sshvarzman-salesforce

Community

sf-service-knowledge

Service Cloud Knowledge strategy and implementation guidance. Use when designing article types, data categories, publication workflows, channel visibility, and knowledge-centered support operations.

installs

1

GitHub stars

0

Updated

Oct 15

2 Files

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sshvarzman-salesforce

Community

sf-service-messaging-conversation-toolkit

Salesforce Messaging API and Conversation Toolkit API implementation guidance. Use when building custom messaging clients, orchestrating agent handoff, sending/receiving messages, or managing conversation sessions and participant context in Service Cloud.

installs

1

GitHub stars

0

Updated

Oct 15

2 Files

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sshvarzman-salesforce

Community

sf-service-models-api

Trust Layer GenAI integration via aiplatform.ModelsAPI from Apex. Use when designing or building model selection, prompt strategy, structured output, response parsing, and operational controls for LLM calls embedded in Service Cloud workflows (case summarization, classification, extraction, drafting, agent assist).

installs

1

GitHub stars

0

Updated

Oct 15

2 Files

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sshvarzman-salesforce

Community

sf-service-surveys

Salesforce Feedback Management / Surveys design and API integration. Use when embedding CSAT, NPS, or post-case survey capture into Service Cloud flows for authenticated or unauthenticated participants.

installs

1

GitHub stars

0

Updated

Oct 15

2 Files

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sshvarzman-salesforce

Community

sf-service-tooling-cicd

Tooling API patterns for Service Cloud CI/CD. Use when introspecting or validating Service Cloud metadata — Apex coverage on routing/flow paths, Flow versions, OmniProcess definitions, validation rules, custom fields — and running async test batches in pipelines.

installs

1

GitHub stars

0

Updated

Oct 15

2 Files

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sshvarzman-salesforce

Community

sf-service-voice-runtime

Service Connector API — voice interaction runtime for Service Cloud Voice agents and supervisors. Use when scripting or embedding call control (accept, transfer, hold, conference, DTMF) and supervisor barge/monitor/whisper in an LWC or CTI overlay.

installs

1

GitHub stars

0

Updated

Oct 15

2 Files

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sshvarzman-salesforce

Community

sra-agent-debugger

Trace and analyze SRA (Service Rep Assistant) Agent sessions for a given Case ID or MessagingSession ID. Pulls GenOpPlan (Summary Plan), RecActorActionFeed, and full Data Cloud session trace (interactions, messages, steps, gateway calls, actions, grounded records, retriever requests/responses, observability spans). Includes knowledge grounding analysis and per-turn planner context inspection. Use when user asks to debug, trace, or analyze an SRA agent session.

installs

1

GitHub stars

0

Updated

Oct 15

7 Files

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sshvarzman-salesforce

Community

sra-analytics

Deploy and manage the SRA Analytics Dashboard — fleet-level Agentforce analytics across sessions, channels, knowledge quality, and dynamic plans. Supports both local Python web dashboard and in-org LWC deployment. Use when user asks about analytics, dashboard, metrics, KPIs, or fleet performance for Agentforce agents.

installs

1

GitHub stars

0

Updated

Oct 15

1 Files

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sshvarzman-salesforce

Community

sra-config-analysis-shared

Analyze Agentforce Service Assistant topic configurations for variance, edge cases, and quality issues. Shared version for FDEs — works with customer org data provided directly (no internal Slack dependencies). Produces variance analysis, edge cases, test cases, and fix recommendations grounded in SRA platform knowledge.

installs

1

GitHub stars

0

Updated

Oct 15

3 Files

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sshvarzman-salesforce

Community

sra-perm-check

Validate AND provision a Salesforce org's Service Rep Assistant (SRA) / Service Assistant permissions against the official Salesforce Help permission requirements — per persona (Service Assistant Admin, Service Rep, ServicePlanner/agent runtime user) and per channel (Case, Messaging, Voice). CHECK mode maps each doc-required permission to its exact API name, identifies the rep and agent-runtime users automatically, queries the org, and emits a pass/fail scorecard with the sneaky gotchas flagged.

installs

1

GitHub stars

0

Updated

Oct 15

3 Files

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sshvarzman-salesforce

Community

sra-setup-debug

Diagnose why Service Rep Assistant isn't activating or working in an org. Runs automated checks for permissions, configuration, messaging setup, knowledge indexing, and action execution. Built for Forward Deployed Engineers setting up SRA in customer/sandbox orgs.

installs

1

GitHub stars

0

Updated

Oct 15

1 Files

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sshvarzman-salesforce

Community

sra-subagent-generator

Generate Agentforce Service Assistant subagents (topics) — analyzes uploaded knowledge articles or a described use case, recommends whether to combine or split into separate subagents, then outputs Name/Description/Scope/Instructions in the standard format. Use when the user wants to create, draft, or structure a new Service Assistant subagent/topic.

installs

1

GitHub stars

0

Updated

Oct 15

5 Files

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