How to use
- Copy the installation command and review the source package before installing it in your own agent environment.
- Check the source document for required tools, credentials and supported hosts.
- Describe your input and desired deliverable; review the output against the source material.
npx skills add https://github.com/anthropics/cwc-workshops --skill incident-triage-runbookBefore you start
- Installation does not include a model subscription, API allowance or permission to access your files.
- Repository stars and installation counts describe activity, not an independent quality or security test.
Original skill document
Rendered from the source repository. Headings, examples, code, tables, links, and referenced images are preserved.
Incident triage
If you change the order below, say why in #sre.
Order of operations
- Pull deploys for the last 6h. Don't open the log first.
- Line the deploy timestamps up against
p99_latency_ms/error_ratefor the paged service. State the gap ("deploy 14:31, p99 moves 14:33"). - If a deploy lines up: pull the diff, read it. Check for the stuff in the next section.
- Then grep the log to confirm. Don't grep to fish.
- No deploy lines up → check
db_pool_utilizationacross checkout/cart/auth/inventory, then upstream deps.
Things that have burned us
In rough order of how often:
- per-row query where there used to be a batch
- cache decorator removed "temporarily"
- new query, no index
- blocking call in an async handler
- retry loop with no backoff
Write-up
One line at the bottom:
Root cause: <sha> — one sentence on the mechanism.If it wasn't a deploy, put the component or upstream dep where the sha goes (db-primary, stripe-api, whatever). Still one sentence.
Everything above that line is evidence. Keep it short; the long version goes in the postmortem doc.
