How to use
- Copy the installation command and review the source package before installing it in your own agent environment.
- Check the source document for required tools, credentials and supported hosts.
- Describe your input and desired deliverable; review the output against the source material.
npx skills add https://github.com/googleworkspace/cli --skill persona-customer-supportBefore you start
- Installation does not include a model subscription, API allowance or permission to access your files.
- Repository stars and installation counts describe activity, not an independent quality or security test.
Original skill document
Rendered from the source repository. Headings, examples, code, tables, links, and referenced images are preserved.
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
